Here's what you can expect from Support Center's Case Tracking:
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Centralized Case Management: Say goodbye to scattered communication and information gaps. Support Center provides a centralized platform to track and view your support cases, ensuring nothing falls through the cracks.
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Real-Time Updates: Stay in the loop with real-time updates on case statuses and progress. You'll have a clear view of your case's status, eliminating the need for additional emails or calls to check in with Member Support.
We've designed the Support Center's Case Tracking with simplicity and efficiency in mind. It empowers you to stay informed and streamline your support experience.
Q. How do I access the Support Center?
A. To access the Support Center, navigate to your profile and click on More → Support.
Q. What cases am I able to see in the support center?
A. Currently, you can see the following cases you have with our support team:
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Billing Inquiry regarding a trip
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Cancellations
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Date change
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Name change
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Special requests
If you have other case types open with our support team, you will not be able to view those in the support center.
Q. How do I view the details of a specific case?
A. In your Support Center, click on the case you want to view. A pop up will appear from the right of the screen.
Q. What do I do if I have a question about a case or need to talk to an agent?
A. You may respond to the email the Member Support team sent you regarding this case, call Member Support directly at 855-567-4683, or chat with us via live chat.
Q. Can I customize the view in the Support Center?
A. Yes, you can customize the view in the Support Center. You can use filters to show different views, such as All, Active (default selection), and Closed. Additionally, a search bar allows you to search using identifiers like case IDs and contract numbers, as well as the following fields: status, case type, primary guest, and location.