Q: How do I input my hotel loyalty program information in the Engine platform?
A: Navigate to your Personal Settings by clicking on your initials in the upper right corner of your account, and then click Settings. From Your Profile, click on the Hotel Loyalty Program tab. Here you can add, edit, and remove hotel loyalty program numbers. Please note: Engine cannot verify that account numbers have been input accurately–we only save what has been entered.Your hotel loyalty numbers will display automatically when you select a hotel that is supported by a saved program.
Q: Does adding my loyalty reward number to a booking decrease the amount of Engine Reward points I can receive?
A: No. You can earn points from both programs! You will receive the same amount of Engine Reward points you would usually receive for a booking while earning points for your eligible hotel loyalty program.
Q: How many hotel loyalty programs can I save on the Hotel Engine platform?
You can save up to 16 hotel loyalty programs within your Engine account.
Which Hotel Loyalty Programs does Engine support?
Engine supports the following hotel loyalty programs: Accor Live Limitless, Best Western Rewards, Choice Privileges, Drury Rewards, Extended Perks, Hello Rewards, Hilton Honors, IHG Rewards Club, Marriott Bonvoy, M Life Rewards, My Place Stay Rewarded, Radisson Rewards, Redi Rewards, Select Guest Loyalty (Omni), Sonesta Travel Pass, Virgin Red, World of Hyatt, and Wyndham Rewards
How do I see which hotel options are hotel loyalty eligible?
Hotel loyalty programs will appear on hotel cards within your search results. The programs are identified with a purple badge. You can also use the search filters to sort by loyalty-eligible to only see only those results. Note that not every hotel room is loyalty-eligible. Look for the purple badge under the room type.
How do I make sure I am earning loyalty points for other programs once I complete a stay?
Once the booking is complete, we will pass your loyalty program numbers to the hotel. We cannot confirm that a hotel will receive and apply the loyalty number, so it’s best practice to confirm with the hotel that they received your loyalty number when you check in.
Can I see my rewards point balance for other loyalty programs on the Engine platform?
No. You will need to go to your hotel loyalty program's account. You can only view your Engine Rewards balance in your profile in Engine.
How much does this cost?
$0. This option is free for Engine users.
As an Admin, can I limit the users who have access to the loyalty point pass-through feature?
Admins can switch on/off the ability for your Members to upload their loyalty program numbers when creating Travel Policies.