Q: Is FlexPro a subscription?
A: Yes! Accounts can pay monthly or annually (at a discount).
Q: How does FlexPro work?
A: An Admin will have the option to sign up for FlexPro in the Engine platform. After signing up, FlexPro will automatically apply Flex to every hotel booking.
Q: What do I get when I sign up for the FlexPro subscription?
A: While enrolled in the subscription, every eligible hotel booking on your entire account will automatically receive Flex coverage.
Q: Who can enroll in FlexPro?
A: Any Admin on an account that is in good, active standing can enroll in FlexPro.
Q: How do I enroll in FlexPro?
A: Any Admin user can enroll their business in the FlexPro subscription by going to More → Settings → FlexPro.
Q: When will my subscription become active?
A: FlexPro becomes effective immediately upon enrollment.
Q: Will FlexPro apply to my previous bookings?
A: No. Only bookings made after enrollment will receive automatic Flex coverage.
Q: How can I cancel my subscription?
A: You can manage your subscription directly from the FlexPro management page. While we don’t offer pro-rated refunds, you’ll continue to enjoy FlexPro benefits until the end of your billing period.
Q: What happens to my bookings if I cancel my subscription?
A: If you cancel your subscription, all previously booked, future reservations will lose their Flex coverage after the end of the current billing period.
Q: How long does coverage last?
A: All bookings made while subscribed to FlexPro will have Flex automatically applied. These bookings will maintain coverage with Flex as long as the account has an active subscription. However, once an account’s subscription is inactive, they will lose coverage on any booking with a check-in date after the date of their current FlexPro billing period. .
Q: If I don’t sign up for FlexPro can I still purchase Flex coverage for my bookings?
A: Yes! Even if you choose not to sign up for FlexPro, you can always purchase Flex coverage a la carte for eligible bookings at checkout when making your reservation.
Q: Is there any difference in the coverage I receive with FlexPro compared to Flex?
A: Nope! You still get our same great Flex coverage but at a deeply discounted rate in a consistent, easily manageable subscription format.
Q: Are modifications and cancellations handled differently than Flex?
A: No. Any modifications or cancellations will require the same process as Flex.
Q: Can I shorten my trip and still get a refund for the nights I don’t stay?
A: Yes! We know that plans can change. Your Flex coverage ensures you are refunded with Travel Credit for any unused nights. If you are checking out early, be sure to let the front desk know, then Flex will allow you to shorten your stay through the Engine platform. You must shorten your trip on the Engine platform by noon on the day you wish to check out. Any unused nights are automatically refunded in Travel Credits or to your original method of payment, depending on the property’s cancellation policy.
Q: Can I extend my reservation check-out date?
A: No. Since FlexPro is a subscription that applies Flex to all hotel bookings, the ability to extend check-out dates is not currently supported. With Flex you can create a Self Service Extension, which is a new reservation immediately following your current stay.
Q: Can I modify my check-in dates?
A: No. Since FlexPro is a subscription that applies Flex to all hotel bookings, the ability to extend check-in dates is not currently supported. To modify check-in dates, submit a request through the Engine platform or call Member Support at 855-567-4683.
Q: Can I purchase FlexPro for just specific departments or employees?
A: No, FlexPro is a business level subscription and its benefits extend to all users on the account.
Q: Where can I go to manage my subscription?
A: View and manage your subscription in your Engine account by going to More → Settings → FlexPro.
Q: How is Flex different from Travel Insurance?
A: Travel Insurance is cumbersome, comes with lengthy requirements on coverage qualifications, and requires you to submit proof of an eligible event to receive coverage benefits. At Engine, we aim to provide a quick, easy and stress free experience, so we built Flex to be different. Adding Flex to your booking allows you to cancel or shorten your trip and immediately be refunded for unused nights without any restrictions on qualification or burden of proof.