Q: Where on Engine do I make a trip extension?
A: You can start booking your trip extension directly from your itinerary. Go to Trips, click the stay you’d like to extend, and scroll down to Manage trip. A box will appear – click on Extend Reservation. You’ll choose which rooms to extend and enter the new check out date.
Q: How do I know if my extension is confirmed?
A: If your room is confirmed, you will see a confirmation notification on your browser. You will also receive a confirmation email and see your new trip on the My Trips tab.
Q: Is this an extension of my existing trip or is it a new reservation?
A: It’s actually a new reservation, so it will appear with a separate itinerary in My Trips. Your company Admin or Department Manager will also see it as two separate trips.
Q: Will my extension show up in my current itinerary?
A: No. You will receive a new itinerary for your extension.
Q: Will I need to switch rooms?
A: We can’t guarantee you will stay in the same room for the additional nights. You will receive an email from Engine as to whether or not you are staying in the same room. Please check with the property’s front desk--the property manager might be able to accommodate your request
Q: What happens if my hotel doesn’t have rooms to book?
A: If the property doesn’t have available rooms for the nights requested, we will help you find a room in a property located in the area of your initial reservation.
Q: Will I pay the same nightly rate for my extension?
A: Properties set room prices based on demand, so you could see a higher or lower rate for the additional nights. Please be aware that rates change on the extension; they don’t affect the initial reservation.
Q: Why can’t I book a trip extension?
A: Please check if you or your company’s Admin or your Department Manager already booked an extension for this trip. We support trip extensions until checkout day. If you are trying to book an extension after checkout day, please create a new booking. Note that you can only make one modification to a trip through the Engine platform – any additional modifications must go through our Member Support team.