We know that things don’t always go according to plan. That’s why we’ve added truly flexible travel with Engine’s Flex coverage. With Flex, you can:
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Cancel any reservation up until noon on the day of check-in
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Cut a trip short mid-stay
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Get refunded, regardless of the hotel’s cancellation policy
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Make changes automatically in your account
Using Flex
When booking your room, select Protect your trip with Flex at checkout. This way, you’re covered whether you cancel your stay or need to shorten your trip. Flex is typically not available on same-day, one-night bookings. If Flex is not available, you will not see the option appear at checkout.
The Flex fee for your booking will appear in the Pricing Details at checkout and will be added to your total.
Before the trip: If you need to modify or cancel this reservation, go to Trips and click Modify or Cancel This Reservation before noon on the day of check-in. If you need to cancel after noon on the day of check-in, contact Member Support at 855-567-4683, and we will be happy to assist you.
During the trip: Click Manage Trip and Extend Reservation or Modify Trip, then enter the new checkout date. To shorten your trip, you will need to modify your trip by noon on your desired check-out day. To be eligible for a refund, you will need to have checked out by 12:00pm on the newly reported checkout date.
Your refund will be instantly applied to your account, either in the original form of payment if you cancel before the hotel’s cancellation policy or in Engine Travel Credit. The Flex fee is not refundable.
Got questions about Flex? Reach out to us at support@engine.com, 855-567-4683, or via live chat on our site.