Things to know before your hotel stay

Payment info when booking:

• If paying by credit card: Your card will be charged for the full booking amount upon booking.

• If paying via Direct Bill: Each completed night will appear on the next month’s invoice.

• Reservations made on Engine include room, taxes, and fees only.

• Resort fees (where applicable) are charged directly by the hotel. They are described on the Complete Booking page under Hotel Terms during the booking process. Room deposit and incidentals are paid separately by the guest or booking agent at the hotel. 

  • The only exception is if you selected Engine’s Incidental Coverage.

• You should not need to leave a card at the hotel for room and tax; Engine prepays these costs before arrival.

Incidentals:

If you did not choose Engine’s Incidental Coverage, the guest may provide a company or personal credit card at check-in, or a credit card authorization form may be faxed or emailed to the hotel in advance of the stay. Please contact the hotel directly before the guest’s arrival if you plan on sending an authorization form.

 

Cancellations:

Cancellations and changes are subject to the Terms and Conditions included on each reservation.

• If a reservation is within the property's cancellation period, you can cancel any time on Engine.com within the Trips tab or from the Itinerary section of the confirmation email.

• If you need more flexibility, check out Flex, which allows you to cancel up to noon hotel time on the day of arrival – without a penalty

No-shows without notice are subject to cancellation without a refund. If a Traveler is planning on arriving after 10 p.m. local hotel time, please click the Request a Late Check-in button on your itinerary so our Member Support team can make arrangements with the property.

 

At check-in:

• Upon arrival, guests must present photo IDs matching the names on the reservation. The hotel will already have payment from Engine or one of our inventory partners.

  • If the property asks for room and tax payment, call Member Support for assistance at 855-567-4683.

• Guests must provide a credit card or credit authorization directly to the hotel to cover the room deposit, any incidentals charged to the room, and resort fees (where applicable).

  • The only exception is If your company's Admin enabled Engine’s Incidentals coverage for your reservation – then there is no need to present a credit card or credit authorization at check-in. If the property asks for incidental payment, call Member Support for assistance at 855-567-4683.

At checkout:

• Guests should clear the room of personal belongings and notify the front desk of checkout.

• The hotel will not provide a receipt (also called a folio) at any time unless the guest paid for incidentals, resort fees or other charges. In these cases, the hotel should provide a redacted receipt showing only those fees.

• The Engine receipt for each reservation is available on Members.Engine.com under the Trips tab.

• If you are checking out early, please stop by the front desk to inform them of your early departure. Please also contact Engine's Member Support team. Our team will attempt to secure a refund for unused nights; however, these decisions are ultimately up to the property's discretion.

 

Questions? Feel free to contact us via live chat, at 855-567-4683, or support@engine.com.