Flights corporate negotiated rates FAQ

What's the difference between corporate loyalty and corporate negotiated rates?

Corporate loyalty programs let your travelers earn points or miles with an airline under your company's business account (for example, Delta SkyMiles for Business). Enrollment is handled directly with the airline, and points are used through the airline - not through Engine.

Corporate negotiated rates are private, discounted fares your company has negotiated directly with an airline. These require a setup step with Engine's team before they'll appear when your travelers search for flights. Once configured, eligible fares are automatically surfaced to your travelers with a "Corporate rate" label - no extra steps needed at booking.

Which airlines support corporate negotiated rates in Engine?

Corporate negotiated rates are currently supported for the following airlines:

• Air France

• Alaska Airlines

• American Airlines

• British Airways

• Delta Airlines

• KLM

• Qantas Airways

• Southwest Airlines

• United Airlines

• WestJet

How do I set it up?

Setting up corporate negotiated rates is just a quick email with your Account Manager. Provide the following information:

1. Your corporate program name (for example, "Southwest Rapid Rewards Business")

2. Optional but helpful: 1–2 priority routes you'd like tested once rates are live

Engine handles all coordination with the airline on the backend - no need for you to contact the airline.

What does the setup process look like?

Once you share the above details, Engine files your negotiated discount against Engine's credentials. Timeline varies by airline and program - you should hear from your Account Manager a few business days from when the airline confirms filing.

How will corporate negotiated rates appear when my travelers search?

Once your rates are active, travelers on your account will see a "Corporate rate" label on eligible fares in search results. The label carries through into the checkout flow so travelers can confirm they're booking a negotiated fare before completing their trip.

I set up my corporate negotiated rates. Why aren't they showing up?

A few common reasons rates may not appear:

• The route or dates aren't covered. Negotiated rates often apply to specific routes, fare brands, or travel windows. Searching outside those parameters returns public fares - this is expected, not an error.

• The selected fare class isn't eligible. Some programs only apply to certain cabin classes. Try the same route on a different fare type.

• Setup is still in progress. Filing takes time after your Account Manager confirms. If it's been more than a few business days, contact your Account Manager.

• The program may have lapsed. Corporate programs occasionally expire or require re-filing. Confirm with your airline Account Manager that the program is still active, then let Engine support know to refile.

If you have any questions about corporate negotiated rates or anything else, reach out to Engine support via live chat, at 855-567-4683, or support@engine.com.