Concur Expense Integration

5 minute read

Article summary

Say goodbye to manual receipt collection! Engine's E-Receipts integration with Concur Expense makes tracking your lodging expenses simple, automatic, and accurate.

Overview

 

The E-Receipts integration connects your Engine account directly to Concur Expense. When your lodging booking is complete and you check out, the full folio automatically appears in Concur Expense as an available expense.

 

No downloads, no uploads, no manual entry—for anyone.

 

Employees simply go to Concur Expense to find the pre-populated expense ready to be assigned to a report and submitted for reimbursement, fitting seamlessly into your normal workflow.

 

Key Benefits 

 

For Travelers:

 

  • One Less Thing to Worry About: Focus on your trip, not the paperwork.

  • No Receipt Hunting: Your hotel folio is sent automatically to Concur right after checkout.

  • Faster Reimbursement: Expenses are ready for you to submit immediately—no extra steps needed.

For Finance Teams:

  • Increased Accuracy: Receipts arrive automatically with all necessary details (dates, amounts, payment info).

  • Faster Month-End Close: Spend less time chasing down missing receipts.

  • Full Visibility: Easily track every lodging receipt sent from Engine.

  • It's Free: Access to this Engine feature is at no cost to your company. 

Enabling the Integration within Engine

 

  • Before getting started, an Engine Admin will enable the Concur integration for your account and configure the following settings on your behalf:

    • E-receipt recipient: Choose whether e-receipts are sent to the traveler or the booker

    • Booking types: Choose whether Concur receives data for completed bookings only, or completed + cancelled non-refundable bookings

  • Once your Engine Admin has completed this setup, you'll be ready to connect.

Connecting Engine to Concur Expense

  1. Go to the Concur App Center

    1. Log into Concur Expense.

    2. Navigate to the App Center from the main menu.

    3. Find the Engine app tile.

  2. Connect and Sign In to Engine

    1. Click the Connect button on the Engine app tile.

    2. Agree to the terms and conditions.

    3. You will be redirected to the Engine login page. Sign in using your normal Engine login credentials.

  3. Confirm the Connection

    1. After logging in, a confirmation screen will ask you to connect Engine with SAP Concur.

    2. Click Connect to finish.

    3. You will see a success message, and the button in the App Center will change to Connected.

    4. Your Engine hotel folios will now automatically sync as e-receipts to Concur Expense. If you have any questions or issues, please feel free to reach out to our Member Support team. 

Frequently Asked Questions (FAQ)

  1. What is E-Receipts?

    1. E-Receipts is an integration between Engine and Concur Expense. We publish a free app in the Concur App Center that creates expense records for Engine lodging bookings for mutual customers.

  2. What does the integration do?

    1. It sends Engine lodging bookings to Concur Expense. If a customer has the integration enabled, lodging bookings will appear as digital receipt records in Concur Expense 24 hours after the stay is completed.

  3. Does it cost money to use?

    1. No, we do not charge for using the integration.

  4. Which bookings does it work for?

    1. It works for lodging bookings paid for (at least in part) with a credit card, Direct Bill, Engine X cards, or Engine X credit.

  5. Does it work for lodging bookings paid for completely with Reward Points or Travel Credits?

    1. No. If the booking is paid for completely with Reward Points, Travel Credits, or a combination of both, the booking will not become a receipt in Concur. If at least $0.01 was paid for with credit card, DB, or EX, then yes.

  6. Does it work for car bookings or flight bookings?

    1. No, not at this time.

  7. Does it work for Engine X transactions at external merchants?

    1. No, not currently. 

  8. When a receipt is transmitted to Concur, what does it look like?

    1. It appears as an "available expense." The receipt package includes data about the booking (price, date, user information) plus the Engine folio as the receipt image.

  9. When a receipt is transmitted to Concur, which user receives it?

    1. Depending on how the integration is configured, either the booker or traveler will receive the receipt. 

  10. Why do bookings only appear in Concur Expense 24 hours after the booking is completed?

    1. We wait 24 hours to reduce the likelihood of transmitting out-of-date receipt data.

  11. What happens after the receipt is transmitted to Concur?

    1. This depends on how each customer has configured Concur Expense. Each customer's implementation will be different based on their own rules and policies.

  12. Are custom fields provided as part of the expense report?

    1. No. Concur's API does not allow us to transmit custom fields as structured data. However, custom fields are printed on the folio, which is sent to Concur as an image.

  13. How do I enable this integration?

    1. You can enable it within Concur by finding the Engine E-Receipts app in the Concur App Center, clicking "Connect," and authenticating using Engine credentials.

  14. Which Engine users can enable it?

    1. Admins only. Engine users with the Admin role can enable or disable the integration for their business.

  15. Can Engine enable this integration for me?

    1. No. The integration requires authentication as an Admin user of the account. Engine staff will not be able to do this in most cases.

  16. How do I disable this integration? 

    1. You can disable the integration in the Concur App Center by clicking the "Disconnect" button.

 

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