Note: This is different from using Engine's Direct Bill feature for reservations. See Direct Bill for more information.
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This feature is available for companies that have an active direct bill account with Enterprise, National, Hertz or Dollar.
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Avis/Budget and Sixt direct billing will be available soon.
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Your account must have both a corporate code or account number AND a billing code from the rental car company linked to your Engine account for this feature to work; contact your Account Manager to link your codes.
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Multiple billing codes for the same brand can be set up, allowing your company to have unique codes for different departments.
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Once a Billing Code is added, you will see "Enterprise direct bill", "National direct bill", “Hertz direct bill” or Dollar direct bill” listed during check out and as a payment option for eligible car rentals on the search results page.
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If you need to use a different payment method, return to the search page and select a different car option that is not rental car direct bill eligible.
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After booking, the rental car company will directly charge your company through the direct bill account.
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Will I get the same discounts/corporate rates if I pass my corporate codes/billing codes through Engine?
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Yes! You will get the same corporate rates as you do directly with the vendor.
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Can I use Enterprise, National, Hertz or Dollar Direct Bill to pay for Engine’s car insurance?
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No, you will need to use a credit card, travel credit, or Engine rewards to pay for insurance.
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How do I know if a car booking was paid for using Enterprise, National, Hertz or Dollar Direct Bill ?
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Your itinerary and booking confirmation email will show Enterprise, National, Hertz or Dollar Direct Bill as the payment method.
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Can I make modifications to a booking paid with Enterprise, National, Hertz or Dollar Direct Bill ?
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You can reach out to the vendors directly, however, we won’t be able to reflect the updates the vendor made on their end right now. We are working very hard to support modifications in our platform and receive updates from vendors. Stay tuned!
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What happens if I need to cancel a car rental paid with Enterprise, National, Hertz or Dollar Direct Bill ?
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Before pickup time: You can cancel your car rental in your Engine account free of charge. If you purchased rental insurance, it will automatically be canceled and refunded to you when you cancel the rental. If you have any issues with cancelling your rental or insurance, reach out to Member Support for assistance.
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After pickup time: Please contact Member Support. We will attempt to cancel the reservation with the rental car company on your behalf, but we cannot guarantee a refund for past-dated reservations. You cannot cancel car insurance after the pick-up time has passed.
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What should I do if I dispute charges or request a refund for a car paid with Enterprise, National, Hertz or Dollar Direct Bill?
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Since Enterprise, National, Hertz or Dollar processed the direct-bill charge, please contact them directly for any disputes or refunds.
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How do invoices and reports work with Enterprise, National, Hertz or Dollar Direct Bill bookings?
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You’ll continue receiving invoices directly from Enterprise, National, Hertz or Dollar —no change, since they handle the billing. All bookings will appear in your Trends report on our platform for full visibility.
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