Q: What is Groups?
A: Engine Groups is an end-to-end service for lodging that requires nine or more rooms, extended stays of 28 nights or more, or bookings with unique requirements that benefit from a personal touch. Our Groups team will search for hotels that fit your needs, negotiate the best rates, and manage changes to your group through check-out day.
To get started, simply fill out a trip request form and provide as much detail as possible so our team can start sourcing hotels. We’ll send proposals as we negotiate, and once you accept a proposal, you'll sign any required agreements and get ready for your upcoming trip.
Q: Why should I book a group trip or extended stay with Engine?
A: Booking hotel room blocks and extended stays with Engine Groups ensures you receive the best possible rates and terms for your group trip. Our free platform allows you to browse properties, compare rates, and book your stay—all in one place.
You’ll save hours of time because we simplify every aspect of the booking process for large groups. We handle rate negotiation, book the rooms, gather signatures, and even reconcile charges after your checkout.
Q: Do I save money by booking a large group trip or an extended stay with Engine?
A: Our team utilizes local and brand partnerships to negotiate the best rate for your stay. On average, we save groups 22% off the best available online rates.
Q: How can I manage my trip request?
A: Log into your account to track the progress on your trip request. You can review hotel proposals sent from your trip manager, accept or decline hotel options, and manage upcoming confirmed trips.
Q: Do I have to communicate with the hotel myself?
A: Nope. Our team secures the best rates and terms by negotiating with hotels on your behalf. If you have questions, contact your trip manager via groups@engine.com.
The only time you’ll only communicate with the hotel is if you choose to have individuals pay the hotel directly for their rooms. This is managed through the hotel’s group booking link.
Otherwise, our team handles all changes and requests and communicates with the hotel for you.
Q: How long does it take to get a hotel proposal?
A: On average, hotel quotes are delivered via the Engine platform in 4 business hours (and sometimes as fast as 10 minutes). Your trip manager will send you hotel proposals as they are received. Please check your dashboard and email regularly.
Q: How many hotel proposals will I get?
A: The number of hotel proposals you receive per trip request can vary based on time of year, size, or length of trip. You will receive a minimum of two hotel proposals so that you can compare based on your needs.
Q: Can I request preferred amenities and price?
A: Yes, you can indicate your preferred amenities, desired budget, and any other details in the trip request form.
Q: How do I pay for my trip?
A: There are three ways you can pay for your trip: Engine Direct Bill, one credit card payment in advance to Engine for all rooms, or guests can pay individually at the hotel upon check-in.
Q: Can I make modifications or cancel an upcoming trip?
A: We understand that plans can change at the last minute. If you need to modify or cancel an upcoming trip, please contact your dedicated trip manager.
Q: Can I submit more than one trip request at a time to the Groups team?
A: Yes, you can submit as many trip request forms as you like. Our team will get to work as soon as they receive a completed form.