Many hotels now offer Digital Check-In, a convenient tool that allows you to choose your room, verify your loyalty number, and check in—all from your phone.
While this feature is compatible with reservations booked on Engine, it can sometimes create a double charge or change the name on the reservation if your loyalty account has a different name.
We recommend following these steps to ensure a smooth experience with Digital Check-In:
-
Always check out in person at the front desk, even if you used Digital Check-In.
-
Ask the front desk to confirm the payment method on your reservation. Since you have paid Engine directly for your room, the hotel should have Engine’s payment method on file. Verify with the hotel that they aren’t charging your personal card for your stay.
-
If the payment method is incorrect, contact Engine Support immediately at 855-567-4683.
-
If the name on the reservation is incorrect, contact Engine Support immediately at 855-567-4683.
Taking these proactive steps can save time and ensure you have a seamless travel experience.