Airline travel credits

Jul 20, 20263 minute read

Article summary

Engine gives you, the customer, visibility and access to airline travel credits earned from eligible, canceled, or changed flights. You can track available credits and apply them toward new bookings directly within the platform.

When an eligible flight is canceled, Engine automatically detects the resulting airline travel credit and associates it with the traveler(s), the carrier, and the original booking.

Both the traveler and the booker will receive an email notification when a new airline travel credit is available for use.
You can find credits by navigating to the Account menu > Travel credits then selecting the Airline Travel Credits tab.
You will see the credit's value, expiration date, applicable airline, and the associated traveler.
Admins, Coordinators, Department Managers, and Travelers can all view credits within their respective visibility scopes.

Search for your new flight.
Proceed to the checkout page.
Select the traveler for the flight.
At the final checkout step, Engine will automatically surface any eligible credits that can be applied to this flight. (Note: Some credits may not be applicable due to specific airline fare rules or route restrictions).
Select the credit you wish to apply.
Engine will automatically adjust your total due.
Confirm your booking.
The credit will now be marked as redeemed on the tracking page.

Single-Passenger Credit Limitation

Currently, credits can only be applied to single-passenger bookings.

How to Apply Credits to a New Booking

Applying an existing credit is built into the booking process. Currently, credits can only be applied to single-passenger bookings .

Important Rules & Limitations

To ensure a smooth booking experience, please keep the following guidelines in mind when using airline travel credits:

Airline Restrictions:

Credit functionality is not supported for some airlines due to their policies regarding third-party bookings

One per Booking:

Only one airline travel credit can be applied per booking.

Residual Value Forfeiture:

If you apply a travel credit that has a higher value than the cost of your new flight, the leftover balance (residual credit) is forfeited and can no longer be viewed or used within Engine.

Non-Transferable:

Credits are tied to the individual traveler and the business. They cannot be transferred between travelers, reassigned from an employee who has left the company, or pooled at the company level.

Guest Profiles:

If a credit is earned under a guest profile, only the owner of that guest account can book a new flight on their behalf using that credit.

Flex for Flights:

Airline travel credits cannot be combined with Flex for Flights on the same booking.

If you add Flex for Flights to a booking and need to cancel the booking, you forfeit any airline travel credit that may have been issued by the airline.

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